How Long Is Shipping?
All orders are insured by the US Post Office. I ONLY ship to your confirmed credit card billing address. No alternate addresses. No exceptions. ALL orders require a SIGNATURE RELEASE (no exceptions!)
You will typically receive your package 7-10 business days from the day you place your order. I CANNOT guarantee your exact delivery date. If you have not received your order within 24 hours of your expected delivery date, please contact the US Post Office with your tracking number.
They should be able to assist in locating and delivering any missing packages. During holiday seasons or inclement weather, shipping may take slightly longer. Please plan accordingly and order your hair at least 2 weeks prior to your hair appointment.
Kacia Bre Collection is not responsible for any lost packages at the fault of the postal service. If your package ends up lost due to their mistakes, I will not be held responsible and a refund or replacement is not my responsibility.
If you do not follow the shipping instructions YOUR ORDER WILL NOT be shipped or processed. (IF YOU DO NOT FOLLOW THE SHIPPING POLICY YOUR ORDER WILL/CAN BE CANCELLED AND WILL BE ASSESSED A 15% CANCELLATION FEE).
How do I know what size wig cap that I need?
Knowing your head circumference is very important when it comes to choosing the right wig. If the wig is too large or too small it will not fit correctly. Please use the diagram below to learn how to take your wig measurements.
What is different between raw hair and virgin hair?
Raw hair
Raw hair is the healthiest hair that is collected from donors, raw hair bundles are from one donor, and only comes in straight, wavy and curly pattern. True raw hair has only been washed, deep conditioned, and sold once it has been cut from the donor's head. raw hair is often chosen for most highlighted or colored hairstyles for its ability to easily go from natural color to 613 blonde and keep its luster and bounce.
Virgin Hair
Virgin Hair has been chemically or steam processed (Kacia Bre Collection only uses high-quality virgin hair) to achieve the desired curl pattern. Low-quality virgin hair is swept from the factory floor and sold, but high-quality hair is cut from the donor, washed, conditioned, mixed with other high-quality donors, and processed.
How Long Do Extensions/ Wigs Last?
Hair extensions usually last between 2-3 years with proper care and maintenance.